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Privacy Policy

Introduction

At ALNAIR.AE, we understand the importance of protecting your privacy and are committed to doing so. This Privacy Policy outlines our procedures and practices for handling your personal information. We describe what information we collect, how we obtain it, and how we use, share, and process it in the course of operating our business and platforms.

In this Privacy Policy, the terms "we," "our," and "us" refer to ALNAIR.QUICK AND EASY. - FZCO

The term "website" refers to all Alnair.ae websites, including www.alnair.ae . The website and our mobile applications together are referred to as the "platforms." The terms "you" and "your" refer to individuals accessing and using the platforms or the services we provide.

We reserve the right to update or revise this Privacy Policy at any time, and the current version will always be reflected on this page.

The information we collect

For the purposes of this Privacy Policy, Alnair.ae acts as a “data controller,” which means that we are responsible for the personal information that we collect from you and how we process it.

"Personal information" is any information that can be used to identify you or that we can link to you and which we have in our possession or control.

The information we may collect from you includes:

  • Personal data: When you register on the website as a user or otherwise, update your information, take part in promotions, campaigns or contests, sign into our mobile application using your personal information or social media account, send emails to us, send support requests, contact estate agents or builders via forms or phone numbers made available on our platforms, provide feedback, or when you report a problem with our platforms, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, device IP address, date of birth, passport or Emirates ID, survey participation, video and audio recordings, your interests, and any other information that you independently choose to provide to us (for example, if you send us an email or call us).
  • Purchase information: We may collect information relating to any purchases or potential purchases of our products or services that you make (such as records of purchase or booking).
  • Website information: We may receive information from you as a result of your visits to, and use of, the website. This information may include your IP address, the date and time you access the website, the length of time you spend on the website, your browsing history (recorded by the text and graphics files that compose that page), and the Internet address of the website from which you redirected to our website.
  • Financial, payment, and credit data: We may collect payment data that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card, debit card), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). We may collect information relating to payment and transaction history and billing information. We may also collect personal credit information, credit reports provided by a credit reporting agency used to report on overdue credit payments and commercial credit information for the purpose of providing mortgages to you via Mortgage Finder.
  • Other information: We may collect other information so that we, including our affiliates, can provide our services to you, such as credit scores, payslips, and salary letters for the purpose of obtaining a mortgage. If you are a user of any of our products or services, we may collect information you have made publicly available.

How We Collect and Process Your Information

During our relationship with you, we may collect your personal information, which we will only use in accordance with applicable data protection laws.

We may obtain this information from various sources, including:

  • You: When you use our platforms, make inquiries about our services or platforms, send us WhatsApp communications or emails, call our Customer Care team, or provide us with your personal information in any other way.
  • Real estate builders, agents, and brokers: We may obtain information from these sources, as well as from government sources like Ejari.
  • Our affiliates and business partners: We may receive information from entities such as Mortgage Finder and banks.
  • Advertising networks, analytics providers, and search information providers: We may collect data from these sources.

We will process your personal information in accordance with applicable data protection laws. Specifically, we will:

  • Handle your personal information in a legal, fair, transparent, and secure manner.
  • Collect your personal information for specific, explicit, and legitimate purposes only, as explained to you during selection.
  • Not use your personal information in a manner that is incompatible with these purposes.
  • Process your personal information only in a way that is sufficient and relevant to the purposes for which we collected it and limited only to those purposes.
  • Maintain accurate and up-to-date personal information when necessary.
  • Retain personal information that identifies you only for as long as is necessary for the purposes we informed you of and/or as permitted by law.

How do we use your information

We may process or utilize your personal information for the following purposes:

  • To fulfill any services you request from us.
  • To provide better service to you and improve our products, services, and platforms. We may keep a record of your correspondence or calls to enhance our services and address any specific requests or complaints.
  • To communicate with you through various platforms like WhatsApp, SMS, phone, and email, and respond to your queries, requests, and comments. We also facilitate communications between you and our real estate agents and brokers when you inquire about properties on our platforms.
  • To assist third parties in providing services to you, such as real estate builders when sending emails on their behalf and banks with respect to issuing mortgages.
  • To contact you for market research purposes.
  • To monitor communications and evaluate the performance and responsiveness of our employees and real estate agents who provide our services to you.
  • To inform you about new opportunities, promotions, alert notifications, special selections, and other information we believe is relevant to you.
  • To provide you and allow selected third parties to selection you information about goods or services that may interest you.
  • To customize or enhance your experience on our platforms and services, including through the display of adverts and direct communications based on your activity on our platforms.
  • To improve our platforms by identifying system performance or problem areas, tracking activity, assessing trends, and preparing reports.
  • To process your payments or documents via our platforms.
  • To measure the effectiveness of the advertising we serve to you and others, deliver relevant advertising, and make suggestions and recommendations to you and other users about goods and services that may interest you or them based on your activity.
  • To comply with legal obligations.

What are the legal grounds for using your information?

We use your personal information based on the following legal grounds (as permitted by applicable data protection laws):

  • when it is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract;
  • when you have provided your consent for us to process your personal information for a specific purpose;
  • when we have a legitimate interest in using your personal information to operate, improve, and minimize disruptions to our platforms and services, as well as to send you information about services we believe will be of interest to you;
  • to comply with legal and regulatory obligations; or
  • when you have made your personal information publicly available.

We may disclose or transfer your personal information only for the purposes outlined in this notice, which include:

  • Sharing your information with selected real estate brokers, agents, builders or other service providers we work with, as necessary for your use of the platforms. For example, if you inquire about a property, we will provide your personal information to the estate agents handling that property sale or rental.
  • Sharing your information with our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or with you.
  • Sharing your information with any member of our group.
  • Sharing your information with competent authorities if we are legally required to comply with a request for data.
  • Making your information available to our third-party service providers for the sole purpose of providing services to us, such as software, system, and platform support; direct marketing services; social media and communication services; cloud hosting services; advertising; data analytics; and order fulfillment and delivery. Our third-party service providers are not permitted to share or use personal information we make available to them for any other purpose other than to provide services to us.
  • Disclosing your information to prospective sellers or buyers of our or our affiliates' business or assets, along with their professional advisers, if we sell or buy any business or assets. Personal information held by us or our affiliates about our customers will be one of the transferred assets.
  • Obtaining professional advice as required.
  • Performing a credit check and contacting other lenders, banks, or financial institutions to understand your financial situation with respect to providing mortgages to you through Mortgage Finder. This may involve us or such lenders and institutions obtaining information from a relevant credit reporting agency or source that provides information about your financial standing.
  • Disclosing your information to comply with any legal obligation or to enforce or apply our terms of use and other agreements.
  • Protecting our rights, property, or safety, as well as that of our affiliates, customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Where we transfer your personal information

We may transfer the personal information we collect from you to countries outside of your home country, including countries that do not have comprehensive data protection laws. This may include transferring your information to staff members who work for us or one of our suppliers. We will always ensure that these transfers remain secure and under our control, and we will implement appropriate measures to protect your personal information.

The security of your information

We take the security of your personal information very seriously and have implemented measures to prevent unauthorized access, use, alteration, disclosure, or destruction of your information. We limit access to your information to employees, agents, contractors, and third parties who require it to carry out their business duties, and they are subject to a duty of confidentiality.

If you have created a password to access our platforms or services, it is your responsibility to keep it confidential and not share it with anyone else.

However, please note that the internet is not completely secure, and we cannot guarantee the security of any information transmitted to us via our platforms. Any transmission of information is done so at your own risk, and we will take strict measures to prevent unauthorized access once we receive your information.

Keeping  your information

The length of time for which we retain your personal information will vary and we will typically keep it only for as long as necessary to respond to any queries or complaints, improve the services we selection, or comply with any legal obligations.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your choices and rights

Under certain circumstances and applicable data protection laws, you may have the following rights:

  • Access to your data: request a copy of the personal information we process about you;
  • Correction of your data: request us to correct or update your personal information if it is inaccurate or incomplete;
  • Deletion of your data: request us to delete your personal information if it is no longer necessary for the original purpose(s) for which it was collected;
  • Restriction of your data: request us to temporarily or permanently stop processing all or some of your personal data;
  • Objection to the use of your data: object to us processing your personal information if it is based solely on our legitimate interests (as described above) or for direct marketing purposes;
  • Data portability: request the receipt or transmission of your personal information to another organization in a structured, machine-readable format;
  • Withdrawal of consent: withdraw your consent to the use of your personal information for a particular purpose (where we have asked for your consent). Please note that in certain circumstances, we may be legally authorized to continue processing your information without your consent if we have another legal basis (other than consent) for doing so.

To exercise any of the above rights, please email us at  support@alnair.ae . Subject to any overriding legal obligations, requirements, and/or exemptions, we will endeavor to respond to your request as soon as possible, unless we require further information from you. We may also ask you to provide proof of your identity.

How to Manage Your Marketing Preferences

To opt out of receiving email marketing from us, you can click on the unsubscribe link found in any email communication you receive from us, or you can send an email to support@alnair.ae. For other marketing preferences, you can contact us via any relevant link in the marketing communication, or by sending an email to support@alnair.ae. Information related to managing cookies can be found in our Cookies Policy.

Hyperlinks

Our services may contain links to third-party apps, services, tools, and websites that are not affiliated with, controlled, or managed by us. These may include but are not limited to Facebook, LinkedIn, Twitter, and third-party apps like voice software and readers. The privacy practices of these third parties will be governed by their own privacy policies, and we are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy policies applicable to these third-party services.

Please note that any information you provide to third-party companies is not covered by this Privacy Policy.

Privacy of Minors

We are committed to protecting the privacy needs of children, and we encourage parents and guardians to take an active role in their children's online activities and interests. We do not knowingly collect information from children, nor do we target our platforms to children. If you become aware that a child has provided us with personal information without the consent of their parent or guardian, please contact us at support@alnair.ae, and we will take steps to delete the information from our records.

Updates or Changes to this Privacy Policy

We may update this Privacy Policy as we deem necessary. If there are material changes to this Privacy Policy, we will provide notice in the manner required by applicable laws, including by email or via the platforms. Any changes to this Privacy Policy take effect immediately after being notified by us.

Contacting Us

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please don't hesitate to contact us by sending an email to  support@alnair.ae.

We will make every effort to promptly address your inquiries and resolve any issues you may have.